Reference

8kuda Privacy Policy For Your Account

The 8kuda Privacy Policy explains what we collect when you open an account, verify your phone, enter the lobby from a mobile device, or check DANA and QRIS…

Account dataWallet recordsDevice choicesPrivacy requests
Explore Our Lobby Read FAQ
8kuda 8kuda Privacy Policy For Your Account
CONTACT ROUTES

Ask About Privacy Through Support

A clear contact path helps you resolve a data question without repeating your account history. Start with our support route when a phone verification record looks wrong, a wallet reference needs checking, or you want to know why a device event appears in your account. Include the email or phone linked to your account, the relevant date, and a short description; remove wallet passwords and full payment credentials. We use those details to locate the right record while keeping the request focused.

Team online

Account privacy request

Send a request through the support path connected to your 8kuda account when you want to access, correct, or question personal data. We may ask for a phone verification step before discussing account-specific records.

Wallet record check

For DANA, OVO, GoPay, QRIS, virtual account, or bank transfer references, share the transaction date and visible reference only. We can check the payment status without asking for your wallet PIN or password.

Access concern

If an unfamiliar login or device appears beside your account, contact support promptly and describe the device path you used. We can review the event, help secure access, and explain the related Privacy Policy process.

DATA HANDLING

How We Handle Privacy Requests

Privacy choices work best when the account step, device path, and payment record are considered together.

Account details

We use the details you submit during account creation and phone verification to identify your account, support access, and respond to a Privacy Policy request. Keep your contact details current so we can confirm the correct account before making changes.

Device signals

Login time, browser type, device identifiers, and security events can be recorded when you move from your phone to desktop. These signals help us spot unusual access and explain why a fresh verification step may appear.

Cookies

Cookies help keep your session active and preserve security settings while you move from account access to the lobby. Browser controls can remove or restrict them, but the next visit may require another login or verification.

Payment references

We record the payment rail, reference, amount status, and timing needed to match activity to your account. This includes QRIS and bank transfer checks; we do not request or store your DANA, OVO, or GoPay PIN.

Retention period

We keep personal and transaction records only as long as needed for account operations, security checks, disputes, and legal duties. When a record no longer serves those purposes, we delete it or remove identifying details.

Change request

You can ask us to correct inaccurate details, explain a record, or consider deletion where applicable. Send the request through support with your linked contact information; we verify ownership before changing or releasing account data.

Privacy Policy Answers For 8kuda

These Privacy Policy answers address the account and device questions we expect from Indonesian customers before they open an account. They also explain what to include in a support request and how payment references are handled. If your situation is not covered, use the support path and identify the account contact you want us to check.

The Privacy Policy covers contact details, phone verification, login events, device signals, support messages, and payment references linked to your account. We use them for access, security, reconciliation, and privacy requests, and we limit account discussions until ownership is confirmed.

No. Our payment records show the selected rail, transaction reference, status, and timing needed to match activity to your account. We do not ask for your wallet PIN or password when checking DANA, OVO, GoPay, QRIS, or bank transfer activity.

Contact support using the route connected to your account and state whether you want correction, access, an explanation, or deletion where applicable. Include your linked phone or email and the record date. We verify ownership before changing or releasing personal data.

Device information helps us maintain your session, recognise security events, and investigate an unfamiliar login when you switch between mobile and desktop. It can include browser type, device identifiers, and login time, but it is handled for the stated account and security purposes.

Cookies and similar signals help keep an account session active and preserve security settings. You can restrict them through your browser, but doing so may end the session or require another login. The Privacy Policy explains this device handling and its operational purpose.

We retain records while they support account operations, security checks, payment reconciliation, disputes, or legal duties. After those needs end, we delete the data or remove identifying details where practical. A support request can ask which retention purpose applies to a record.

The policy page is available at 8kuda.club/privacy-policy/, while account access and eligibility depend on local law. If you request data from Indonesia, include your account contact and location context so we can route the request under the applicable process.

Related Pages

8kuda Indonesia Mega Reel Blast FAQ Access guide About Us