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Legal terms for your 8kuda account

8kuda puts its Legal terms, account conditions and contact routes in one place before you open an account.

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8kuda Legal terms for your 8kuda account
CONTACT THE POLICY TEAM

Where to ask about Legal matters

A clear contact path helps when a policy question concerns your account, payment record or access status. Start from the signed-in support route so we can connect your request with the correct account details, then include the relevant reference or screen message. We handle questions about phone verification, DANA or QRIS status, and access where local law permits without asking you to publish personal details in an open channel.

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Account access

Use the support path after login for questions about phone verification, a blocked account step or access that depends on local law. Include the email or phone detail attached to your account so we can locate the correct record.

Wallet records

For DANA, OVO, GoPay or QRIS questions, send the payment reference and the displayed status through the account support route. We can then check whether the record is pending, matched or needs another confirmation step.

Policy requests

Ask us to clarify a Legal clause, correct an account detail or explain a data request through signed-in support. We may ask for an account check before discussing records connected with your identity.

DATA AND ACCOUNT CARE

How we handle account policy data

Legal requests work best when account records remain accurate and access is protected. We use the details needed to operate verification, payment matching, support responses and policy administration, while the signed-in account…

Account details

We use account details such as your phone verification status to connect a Legal request with the right record. If a detail is wrong, contact us through the signed-in path and identify the field that needs correction.

Payment matching

A DANA, QRIS, OVO, GoPay, bank transfer or virtual account reference may be checked against the account record. This helps us distinguish an incomplete payment from a request that needs account confirmation.

Cookies

Browser cookies or similar storage can support login continuity, security checks and page settings. You can manage browser storage on your device, though removing it may require you to complete the account access step again.

Account security

Keep your phone access and login details private, and contact us if an account action was not yours. We may pause a request while checking identity, payment ownership or unusual access activity.

Retention

We retain records for the period needed for account operation, payment reconciliation, support handling and applicable Legal duties. The period can vary by record type and by the law that applies to your account.

Change requests

You can ask what account data is held, request a correction or ask about deletion where the applicable rules allow it. Send the request through signed-in support so we can verify the account before responding.

Legal answers before you open an account

These Legal answers cover the account and policy points most relevant to an Indonesian customer. If your situation involves a payment reference, phone check or access message, keep that detail ready when contacting us.

It means account use and lobby access depends on local law. We may require phone verification before account access, and certain areas, including Bundesliga Match Bet or Casino Holdem Table, are available only where local law permits.

Phone verification connects the account request to a reachable account detail and helps protect changes involving access or payment records. If the check does not complete, use signed-in support rather than sending identity details through an open message.

We may match the DANA or QRIS reference, amount and displayed status with your account record. Keep the receipt until the status is resolved. A pending record is checked as pending, not treated as completed without a matching confirmation.

Yes. Send a correction request through the signed-in support route and identify the specific field, such as a phone detail or account name. We may verify ownership first, then explain whether the requested change is allowed under applicable rules.

Retention depends on the record and the Legal duties that apply to your account. Account, payment and support records may be kept for different periods. Ask through signed-in support if you need the reason for retaining a particular record.

Secure your phone and login details, then contact us through the account support path as soon as possible. Include the displayed action and time, but do not share a password or one-time verification code in your request.

Use signed-in support and name the clause or account step that needs explanation. We can clarify the policy, request a correction or explain an access decision. If eligibility is involved, the outcome depends on local law.

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